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swsd-mcp

Plug SolarWinds Service Desk into any Model Context Protocol client. Zero credentials at rest.

Zero credentials at rest

Each user’s SWSD token is forwarded per-request, never persisted, never logged.

Profile-scoped tools

Pick triage, agent, knowledge, operations, or full to control which of the 66 tools across 15 categories each deployment exposes.

Operations workflow

The operations profile adds change/release management, ITAM, CMDB lookup, procurement context, risk lookup, work logs, and attachments without enabling every tool.

Write safety controls

Set SWSD_WRITE_MODE to dry-run to preview write payloads or disabled to block write tools while keeping read-only context available.

MCP Apps UI

Seven read tools ship rich UI bundles for capable hosts — incident detail, solution detail, incident list, comment thread, audit timeline, catalog-item form, custom-field explorer. Text-only clients are unaffected.

Service Catalog

Browse, inspect, and submit catalog requests with swsd_list_catalog_items, swsd_get_catalog_item, and swsd_create_service_request.

Self-hostable

Stdio for local agents, Streamable HTTP for hosted/Copilot Studio. Docker image and Azure Container Apps recipe included.

The seven MCP Apps widgets render rich UI alongside structured tool output. Below: a few captured with synthetic example data (“Acme Corp”). The full gallery + per-widget detail lives on the Widgets reference.

incident-list widget showing a sortable table of Acme Corp tickets

comment-thread widget showing a threaded conversation between Alex Kim and Jane Doe

audit-timeline widget showing a vertical timeline of ticket state changes

catalog-item-form widget rendering a “New laptop request” form with dropdowns and helptext